After moving to Wisconsin, Sandra chose her dentist because his office was only a few minutes from her employer. For many years she had been visiting dentists in nearby Wisconsin towns, but she finally decided to go with someone closer.

She did not know her new dentist but on her first visit he said she needed two cavities filled and that she had dozens of tiny holes covering her teeth. He described the holes as defects in the enamel and said they should have been filled much earlier in her life. It was now going to cost a large sum of money to fix the problem.

Sandra was wisely concerned and decided to visit another nearby dentist. The second opinion dentist confirmed the existence of the two cavities, but said she didn’t need to fill all the tiny holes in her teeth. Sandra now decided to return to the dentist who lived in another town, but whom she had been visiting most of her life. He had built up many years of trust and he relieved her fears buy telling her that the holes in her teeth were of no concern.